Poor Service - Not yet Refunded

I purchased an item online on 11 November 2018. I was contacted shortly thereafter to say the item was damaged and there was no more stock. A Makro representative informed me I would be refunded.

It is now 03 December 2018 and I have still not been refunded.

This is really shoddy, dismal and ********* on Makro's part. It is impossible to locate a manager or someone higher to try and resolve this refund.