Poor Service not getting back to there clients

Item: Makro
Rating: 1
Author: mariska P

I went to Makro Athlone Park on the 20 May 2020 to return my media box that was under guarantee I was informed that the box will be sent into the supplier for repair, I went to the store 13 June 2020 to try and find out what is going on with the repair and was told they still waiting for the supplier and I have tried twice to contact Makro Athlone park but the number you dial doesn't give you the option to speak to an operator and still waiting for feedback as promised, please can you get someone to assist me with my query.

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Replies (1)

Makro's replyOfficial

13 Jul 2020, 20:10

Good day Mariska,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 Jul 2020, 20:10

Official