SN
Shogan N
1 reviews | Active since Oct 2018
11 Jan 2025, 13:52
Poor service - Missing parts
Bought a chest freezer in December, since the store did not have stock I was advised to order it online. I received my order on the 24th of December. On the 26th I open the package to discover that the chest freezer is missing the roller wheels on the one side. I filed a return on the 26th and since then I am the only person following up with Makro. The call center guys keep telling they are escalating my query but nothing is being done. I have asked them to send the roller to the centurion store or send me a new freezer. Lets hope the freezer work when we finally switch it on. Zero satisfaction!!!!
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Replies (4)
Makro's replyOfficial
15 Jan 2025, 10:30Hi Shogan Naicker,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
This matter has been escalated to the relevant department under ***.
We understand this matter has been ongoing for quite some with you receiving any valuable feedback.
We will provide you with an update at the earliest opportunity via email.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
This matter has been escalated to the relevant department under ***.
We understand this matter has been ongoing for quite some with you receiving any valuable feedback.
We will provide you with an update at the earliest opportunity via email.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply15 Jan 2025, 10:30
Official
Hi Shogan Naicker,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
This matter has been escalated to the relevant department under ***.
We understand this matter has been ongoing for quite some with you receiving any valuable feedback.
We will provide you with an update at the earliest opportunity via email.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
This matter has been escalated to the relevant department under ***.
We understand this matter has been ongoing for quite some with you receiving any valuable feedback.
We will provide you with an update at the earliest opportunity via email.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
SN
Shogan N's updateReviewer Update
15 Jan 2025, 10:51This is a such a simple request and you guys are struggling to execute .
SN
Shogan N's update15 Jan 2025, 10:51
Reviewer Update
This is a such a simple request and you guys are struggling to execute .
SN
Shogan N's updateReviewer Update
15 Jan 2025, 12:09I called you call center once again. Spent close to 30min on the phone and to be told they cannot give me the name of the team manager and the consultant just dropped my call. What is happening with you guys.
SN
Shogan N's update15 Jan 2025, 12:09
Reviewer Update
I called you call center once again. Spent close to 30min on the phone and to be told they cannot give me the name of the team manager and the consultant just dropped my call. What is happening with you guys.
Makro's replyOfficial
22 Jan 2025, 09:32.
Best regards,
Makro's reply22 Jan 2025, 09:32
Official
.
Best regards,