Poor Service Makro Woodmead

I purchased a fridge from Makro. Within a space of just over six months the computer board on the fridge no longer operated. I had to make a number of calls and visits to the store before I was assisted. I was then sent a service agent to assist with investigating the issue. The service agent informed me of the issue and mentioned that it would take anything between 3 days and 2 weeks to obtain the necessary parts to repair the fridge. By this time a large amount of my stock in my fridge had perished. I was informed by the service agent and at Makro that I would be reimbursed for my groceries that had perished during this time. I reached out to both the supplier of the fridge and Makro to start this process. I was then informed that they are not responsible to reimburse me. I find this deceptive and really disgusting behavior. I am a regular shopper at Makro, spending a minimum of R6000 on any given visit. Clearly they have no consideration to live up to commitments made.