Poor service Makro!!!!!

I paid for an online order on the 15th of September 2022, its been over a week an my order still says "processing".

I emailed Makro and was informed that they will respond in 5 days. I then messaged Makro via their whatsapp number, only to be informed that my order is pending payment.

I called their 086 number and was told that my payment is reflecting, that there is a problem with the system. I was told an escalation would need to be done and that i will receive and email confirmation after which feedback will be provided. Still waiting.....

Poor service Makro!!!!!