Poor service makro

For 4 months I have tried to get a Samsung tv that is under extended warranty fixed I received a call from a guy in Durban that wants to courier the tv from nelspruit to Durban to fix it I have tried now for 2 weeks to verify if this is correct and still don’t have an answer from the makro staff who now just keep transferring me to other numbers on their switchboard It seems very strange that someone in Durban want to courier the tv to themselves with no ref numbers etc instead of a local company or at least someone in jhb which is a lot closer and surly more cost effective