CP
Collin P
1 reviews | Active since Aug 2019
10 Aug 2019, 09:52
Poor Service Makro Amanzimtoti
Very poor experience with Makro, bought a double Defy double gourmet oven and they arranged installation, payment made with purchase installers promised to call back to answer my queries, never called and never pitch to do installation as arranged, Makro also does not take accountability to push for customer service
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Makro's replyOfficial
12 Aug 2019, 08:29Good day Collin,
Thank you for bringing this matter to our attention.
We sincerely apologize for the recent experience that you received with regards to the installation of your oven, this is definitely not the type of service that we would want you as our customer to have.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the recent experience that you received with regards to the installation of your oven, this is definitely not the type of service that we would want you as our customer to have.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Makro's reply12 Aug 2019, 08:29
Official
Good day Collin,
Thank you for bringing this matter to our attention.
We sincerely apologize for the recent experience that you received with regards to the installation of your oven, this is definitely not the type of service that we would want you as our customer to have.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the recent experience that you received with regards to the installation of your oven, this is definitely not the type of service that we would want you as our customer to have.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as it is received.
Kind Regards,
Makro Hellopeter Team