Poor service Makro

Utterly disappointed in Makro's abysmal service levels, We placed an online order & were kept abreast of the developments pertaining to order prep-to delivery. On Friday 4th of October the delivery arrived but that was the beginning of a seemingly never-ending nightmare, The dinner table ordered was an incorrect color, to add salt to insure there legs were also full of chips, We decided to cal their call center and were taken from pillar to post, the person who assisted us doesn't have the wherewithal nor comprehension to deal with queries of this nature, We were confirmed since it was a Friday theyd have ot get back to us on Monday &gave us the supplier details, We got hold of the supplier the same day as well as more engagements on Saturday & one guy even suggested we cover the courier costs & our order would be exchanged, We called again on Monday - this time to Makro & they informed us we would need to trigger a return online it takes 72 hours for a response, after which they'd decide of they collecting, if there do they will have to assess the goods and decide whether they can deliver the correct product or refund us, Ive spoken to more than 4 call centre agents and No once can answer a simple question - overall eta on the entire process, Its so disappointing that as a paying customer you'd be subjected to such disturbing paralysis of intent on their part, service of this nature is unheard of in this day and age, Never again will I use this platform where customers are taken painfully for granted.