Poor service Makro

I bought a KIC freezer from Makro Vanderbijlpark. The freezer is for my restaurant and I only go there on weekends. I discovered that my food inside the freezer has defrosted and some is partly frosted. I lodge a call to Makro who send out KIC. They wont fix it and said it has to be replaced. Now I have to wait untill KIC send in a report to Makro. It will then take a few days for the freezer to be replaced. It seems that no one cares that my food is going off and will have to be disposed off while all this is going on. Who will be responsible for the damage caused to me.

I also found out that after years of using my makro card it is actually registered in another persons name.