SB
Serenda B

1 reviews | Active since Dec 2018

19 Dec 2018, 12:27

POOR SERVICE MAKRO

not even worth 1 star. I ordered online on the 23rd of November AND PAID FOR MY ORDER FIRST AND LAST TIME I AM BUYING FROM MAKRO They don’t seem to care about customer feedback and contact, but I hope That my voice will be heard to whomever I will tell, never to buy from Makro I received an email on the 3rd of December that there is a delay in my Order and I must wait another 3 days for it to be delivered……………………..HALO I AM STILL WAITING, 16 DAYS LATER!!!!!!!!!!!!!!!!!!!! Yesterday I phoned in to the contact centre,after holding on for how Long………..to be told my order is ready for collection but they wil get the store to send Me confirmation………………….Well why am I not surprised, no feedback as yet. I just phoned in to be told , now I must wait till the 24th of December, What don’t they understand , I live in George, the store is 400KM from Me in Cape Town , I only have someone there till tomorrow to collect it for me. I hope that by me posting this on HELO PETER, maybe next year people will Think twice before buying from MAKRO

0
Replies (2)
Makro
Makro's reply19 Dec 2018, 16:13
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
Regards
Makro Team
SB
Serenda B's update20 Dec 2018, 15:32
Reviewer Update
Thank you, but why am I not surprised, THEY HAVE NOT YET CONTACTED ME , will probably take as long as how poor your service is