Poor service, lack of information and customer care

<p>Purchased a R12 000.00 TV from www.makro.co.za on Friday 7th April 2017, I have paid the R750.00 delivery fee, today is Wednesday the 12th April 2017, I live in East London and the nearest branch is in Port Elizabeth. I still haven't received the TV that I purchased. There is no tracking number what so ever no courier service waybill number, absolutely nothing on the website is helpful, The status of the order went from "Your order is ready for collection/delivery" to "Order complete" ......I gave my correct address and all contact details. How is the order complete when I still haven't received my TV?!?!? ..... I have emailed Makro on Monday and got an auto response stating "Thank you for your inquiry to Makro via Makro Online. You will be contacted within 48 hours." I still haven't been contacted by anyone from Makro. I have emailed them again today and still nothing. Extremely displeased with the lack of customer care and service Makro is giving.</p>