1 reviews | Active since Aug 2015
Poor Service / Lack in Communication
MAK***-NO STOCK
I ordered Ariel Downy pods which is only on Makro Online available as a Special (3 x 30's for R523) on 14 October 2023. Payment was done and accepted (SMS from Makro 08:09am on 14 Oct 23.
Later that same day I received an email stating that no stock is available and order would be cancelled for refund.
On 15 Oct 23 I received an email explaining procedures to be followed in order to receive a refund: [1] EFT to my bank account with a lot of information needed or [2] SMS voucher which would be the quickest option as they only need your Reference number of the transaction as well as your Cellphone number.
I chose option [2] as it would, according to Makro, "be the quickest method". I rep**** as instructed on the same day (15 Oct 23), with no response till date (26 Oct 23).
PATHETIC
No response of "we have received your request for refund and we are processing your request" or anything. NOTHING.
Think twice before ordering from Makro Online as they do not indicate, well at least in my case, that items are NOT IN STOCK before placing an order.
I don't think I will be using their services in future again
I guess the excuses and apologies are not as sincere as put forward.
I guess the excuses and apologies are not as sincere as put forward.
Good day Riaan,
I hope this email finds you well
Apologies for the lack of efficient service and inconvenience caused.
Kindly note that we have contacted the relevant department for further assistance and will revert with feedback as soon as possible.
That was the response I received after my mail of no response. The mail was the last contact.
So another day/weekend will go by with no refund or update on when it can be expected.
My best advice to the general public is to please stay away from Online Shopping with Makro. Their client service is non-existant.
Good day Riaan,
I hope this email finds you well
Apologies for the lack of efficient service and inconvenience caused.
Kindly note that we have contacted the relevant department for further assistance and will revert with feedback as soon as possible.
That was the response I received after my mail of no response. The mail was the last contact.
So another day/weekend will go by with no refund or update on when it can be expected.
My best advice to the general public is to please stay away from Online Shopping with Makro. Their client service is non-existant.
After I explained that I have not received any refund I was told that they would follow up and get back to me later the same day.
That did not happen as it is 2230 on Monday 23 October 2023.
I can not understand why is is so difficult to refund R523.
After I explained that I have not received any refund I was told that they would follow up and get back to me later the same day.
That did not happen as it is 2230 on Monday 23 October 2023.
I can not understand why is is so difficult to refund R523.