Poor Service & incorrect information

<p>I went to Makro to purchase paint. Spoke to a few sales reps there & eventually Plascon rep sold an indoor paint to me. I initially wanted white paint - which was not available. The rep then gave me base & asked me to choose a colour. I then queried returns & he mentioned that as long as the paint is sealed, I can get a refund. Based on the information received I purchased 2 25L of paint. After my renovation, I did not use 1 25L of paint. I even phoned Makro customer service who confirmed that the pain can be returned within 14 days. When I went to Makro today, they refuse to refund the purchase. Makro is asking me to contact the Plascon rep whose phone is off. I bought the paint from Makro yet get referred directly to Plascon. What kind of customer service is this?</p> <p> </p>