POOR SERVICE & INCOMPETENCE FROM MAKRO ONLINE

I ordered an item online on the 27/01/2025, delivery was indicated to be on the 03/02/25. On the 04/02/25, phones call centre and was told deliveryvwill be expedited, then today after notocongnno change on the app, phoned and order is now cancelled because item is out of stock. What's worse is they now want to refund me a portion of the full amountni paid and effectively charge me for non delivery and cancellation. I will definitely not be ordering anything from Makro online again. Pure incompetence from the call centre team as well.