LN
Lincoln N

1 reviews | Active since Feb 2021

30 Jun 2025, 15:38

Poor service I received from a big company

I made a purchase for a Hisense 347L Double door bottom mount fridge which came with a dent on the top back of the fridge and a defective water dispenser, I logged for a return, and I was told that the fridge is out of stock they will process a refund which will take approximately 14 working days when I just wanted a fridge. I am so disappointed that such a big company has no stock and nothing can be done.

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Replies (5)
LN
Lincoln N's update02 Jul 2025, 11:25
Reviewer Update
I don't want a refund; I want the fridge I purchased that's it.
LN
Lincoln N's update07 Jul 2025, 10:35
Reviewer Update
It has been 6 days now since I've logged the fridge to be collected, am I going to get help or what's going on? the level of unprofessionalism with this matter. No one is doing anything about this matter and I am so shocked. I truly regret making a purchase via Makro.
LN
Lincoln N's update07 Jul 2025, 15:51
Reviewer Update
You mean 7 days later, whiles I do not have a fridge to use.

LN
Lincoln N's update17 Jul 2025, 15:07
Reviewer Update
The fridge has not been collected, its 17 days now and nothing has been done nor communicated to me

LN
Lincoln N's update18 Jul 2025, 11:18
Reviewer Update
That's what you have been saying for the past weeks, you had been escalating with no way forward.
Is How you treat your customers????