Poor service, hiding from third parties, poor communication, forever escalating queries and never returns.

I have bought a phone from Makro and realised it was not what I intended to order I requested a return on the sameday, it took morethan 2 weeks for them to collect it, and there is no communication, I was the one who kept on calling them, they ignore emails, the phone was finally collected then I received an email informing me that phone is received and refund is initiated, it will be paid in the same way that was received, after 2 weeks I made a follow up on a refund, its when later on I received an email that a return was rejected because I opened a seal, but what is surprising me that I was never told that the phone is being assesed and that I will get a feedback whether its acceptable or not, also when I log a return, I was asked in tge questinaire if the pack was sealed and I answered no, I felt like it should have been rejected sabetime if that was the case, poor communication , no one is responding to email, I made several phone calls and dealt with morethan 5 consultants promissihg to escalate my query no one ever comes back, Makro online is not the best solution to purchase from, Makro is hiding from third part which we are not aware of when we purchase, I would never buy from My Mobile because I don't know it, I only know Makro a big recognised retail in South Africa, I avoid those kind of retails.