Poor Service Gqeberha Makro

After waiting over 2 months to get a fridge, I eventually opted for a Refund due to poor service from the Makro Gqeberha team. I dealt with Nwabisa Skade, who approved of me getting delivered a totally different fridge without me accepting this and further not communicating as to the progress of the correct item. I went on to deal with Natasha Hoffman who tried on her end however she approved of me getting a damaged fridge delivered which I also returned. I then went on to deal with Sheona Sungharandan who did not assist AT ALL and instead had a bit of an attitude. I am currently on the 15th working day waiting on my refund; I’m not sure if it’s this Team that’s the issue or what but I have never dealt with such incompetence. I’m approaching 3 months with no Fridge AND no Refund! They said my refund was processed on 19/01/2025 however nothing is reflecting on my end and the Finance team has been ignoring my emails. I ended up reaching out to their Senior Manager Chan Uithaler who said they’d get back to me but never did. I WANT MY MONEY and I will not be waiting for another week!