poor service from the call center consultants

on the 21 of makro --i requested for a cancellation on the Oder because i found out i was pregnant. you didn't cancel the order instead you delivered the order 3 weeks later after cancelation request .now you are telling because of the quality of the picture you are rejecting my request for refund ? what bull **** is that . i didnt even open the damn thing and you are not happy coz of the picture ? i spoke to your idiot consultant the 1st 1 is not giving me any solution the second 1 Nelisiwe puts me o hold for no reason . after u have refund me my money we are done Makro ncaaa .