1 reviews | Active since Aug 2016
Poor service from online department
<p>I bought kookaburra batting pads online for R199. As I went to get them from Silverlakes they informed me that I can not take them because there is a problem with the barcodes. Should I want them that day I would have to pay at the till(R349 which was their new price online). They would then refund me R199 for my online payment. As I got to the till they scanned R459!!!!!. I spoke to Lerato Sikele head of the online department. Initially she sounded very helpful, but up to now, two weeks later I still do not have an explanation or any money whatsoever back!</p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the online purchase .
I believe your order was cancelled and you were refunded.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
Regards
Mmule Moropa
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the online purchase .
I believe your order was cancelled and you were refunded.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
Regards
Mmule Moropa