1 reviews | Active since Dec 2015
Poor Service from Manager Gawie Ellis at Makro Cape Gate
On Sunday 2021/04/04, I saw on Makro trading hours, that Marko close at 14h I entered the store at 12h30 and went straight to the fridge department, to do a sale on a Defy 348L Fridge There was no assistance on the floor and I waited for a guy to finish with public, that then came to me and said friendly, that he'll get someone to assist me He then took me to a lady Nolo and while I was busy,, a manager came to me, with an attitude, asking me rude in times, how long, because the cashiers is going to close the tills and they must catch their taxi. I said that the website said 14h and with arrogance he rep****, I'm on the wrong website and chased me numerous out of the store, due to closing, while there was other shoppers still with trolleys, and some mentioned also that the store close at 14h on website I'm a pensioner and Nolo assisted me nicely, but this Gawie Ellis isn't a Manager worth I needed to purchase the fridge, but due to the rudeness of Gawie Ellis, I'm not prepared to be humiliated again like that by Gawie Ellis, as a Manager of Makro Cape Gate I had transport to Makro, but on Monday, 05/04/2021 I will not have transpprt, this was the only day I could go, I could've gone to another business, but made Makro my choice I'm not going to leave this behavior of Gawie Ellis, due to my info that was right and the staff that still wanted to make the sale, even if the doors closed, but the manager made everything bad, he then went to chat to other 2 male managers and I explained to the 1, that listened to me and he also told Gawie to keep quiet. When I left the store, there was still cashiers opened and shoppers still to pay At the door, shoppers complained not to finish their shopping, due to closing and they had to leave the store. Monday I'll loose the opportunity to purchase the item that I wanted
Marlene
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
