MM
Mishka M
1 reviews | Active since Sept 2012
13 Jun 2025, 09:07
Poor service from Makrosure and Candy
I am so disappointed by the service recieved from MakroSure and Candy appliances. We took out extended warranty on a Candy dishwasher that we purchased at Makro. I logged an incident with MakroSure in early Feb 2025...........more than a month later only a Technician from Candy came out to check the machine, fetched it and APPARENTLY fixed the problem. The very next day!!!!!......the machine did the same thing! I have been trying ever since to get MakroSure to send out a Technician to come and fetch the machine and fix it properly. Like why do we pay for an extended Warranty when it actually warrants for nothing!!!
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Replies (3)MM
Mishka M's updateReviewer Update
02 Jul 2025, 07:51As I thought.
No customer service from Makro.
My complaint just fell on dead ears.
Clearly the extended warranty we paid for means absolutely nothing to Makro.
I have to operate a machine that doesn't work properly.
I suggest you people stop robbing your customers with this extended warranty nonsense that actually means nothing BUT pay a little extra for nothing.
The machine could not even get fixed properly while under warranty. Pathetic service from Candy technician side and pathetic service from Makro one extended warranty kicks in!!!!!!!!!!!!!
No customer service from Makro.
My complaint just fell on dead ears.
Clearly the extended warranty we paid for means absolutely nothing to Makro.
I have to operate a machine that doesn't work properly.
I suggest you people stop robbing your customers with this extended warranty nonsense that actually means nothing BUT pay a little extra for nothing.
The machine could not even get fixed properly while under warranty. Pathetic service from Candy technician side and pathetic service from Makro one extended warranty kicks in!!!!!!!!!!!!!
MM
Mishka M's update02 Jul 2025, 07:51
Reviewer Update
As I thought.
No customer service from Makro.
My complaint just fell on dead ears.
Clearly the extended warranty we paid for means absolutely nothing to Makro.
I have to operate a machine that doesn't work properly.
I suggest you people stop robbing your customers with this extended warranty nonsense that actually means nothing BUT pay a little extra for nothing.
The machine could not even get fixed properly while under warranty. Pathetic service from Candy technician side and pathetic service from Makro one extended warranty kicks in!!!!!!!!!!!!!
No customer service from Makro.
My complaint just fell on dead ears.
Clearly the extended warranty we paid for means absolutely nothing to Makro.
I have to operate a machine that doesn't work properly.
I suggest you people stop robbing your customers with this extended warranty nonsense that actually means nothing BUT pay a little extra for nothing.
The machine could not even get fixed properly while under warranty. Pathetic service from Candy technician side and pathetic service from Makro one extended warranty kicks in!!!!!!!!!!!!!
MM
Mishka M's updateReviewer Update
09 Jul 2025, 09:34Its is nearly a month since I logged my complaint and review on Hello Peter.
Its been 5 months since I requested to have my machine fixed.
WHEN exactly does Makro intend on FIXING this problem?
Can MAKROSURE, send me a detailed explanation of their understanding of the Extended Warranty please.
Is it your normal and standard process to ignore your Customers once the Extended Warranty kicks in and hopefully drag out the process until the Extended Warranty expires?
Or is it that you are hoping I give up, and cover the cost myself to have a Technician come out and still pay for parts to fix the machine?
Its been 5 months since I requested to have my machine fixed.
WHEN exactly does Makro intend on FIXING this problem?
Can MAKROSURE, send me a detailed explanation of their understanding of the Extended Warranty please.
Is it your normal and standard process to ignore your Customers once the Extended Warranty kicks in and hopefully drag out the process until the Extended Warranty expires?
Or is it that you are hoping I give up, and cover the cost myself to have a Technician come out and still pay for parts to fix the machine?
MM
Mishka M's update09 Jul 2025, 09:34
Reviewer Update
Its is nearly a month since I logged my complaint and review on Hello Peter.
Its been 5 months since I requested to have my machine fixed.
WHEN exactly does Makro intend on FIXING this problem?
Can MAKROSURE, send me a detailed explanation of their understanding of the Extended Warranty please.
Is it your normal and standard process to ignore your Customers once the Extended Warranty kicks in and hopefully drag out the process until the Extended Warranty expires?
Or is it that you are hoping I give up, and cover the cost myself to have a Technician come out and still pay for parts to fix the machine?
Its been 5 months since I requested to have my machine fixed.
WHEN exactly does Makro intend on FIXING this problem?
Can MAKROSURE, send me a detailed explanation of their understanding of the Extended Warranty please.
Is it your normal and standard process to ignore your Customers once the Extended Warranty kicks in and hopefully drag out the process until the Extended Warranty expires?
Or is it that you are hoping I give up, and cover the cost myself to have a Technician come out and still pay for parts to fix the machine?
MM
Mishka M's updateReviewer Update
10 Jul 2025, 10:37These scripted responses I keep getting are just an absolute insult to me, as a customer.
If Makro was so dedicated to to providing great Customer Service to their Customers, why is it that when I sent your Customer Service a request to log my complaint, NO FEEDBACK was given? No acknowledgement of complaint being logged.
As far as what I can see is that my complaint, my frustration & disappointment, means absolutely nothing.
Where is your Integrity?
Judging by research I have been doing recently, Makro has the tendency of providing poor service (in relation to extended warranty clients), delays in repairs, difficulties in getting their claims processed & dissatisfaction with the quality of service provided.
Again I ask, WHY DO YOU MARKET A SERVICE YOU CLEARLY CANNOT UPHOLD!!!
Then you have the audacity to respond with your scripted responses as if I am stupid enough to believe that you actually care about us, THE CUSTOMER.
I expect confirmation FROM YOUR COMPLAINTS DEPT that my complaint has been received and I EXPECT a solution by COB 15 July 2025.
If Makro was so dedicated to to providing great Customer Service to their Customers, why is it that when I sent your Customer Service a request to log my complaint, NO FEEDBACK was given? No acknowledgement of complaint being logged.
As far as what I can see is that my complaint, my frustration & disappointment, means absolutely nothing.
Where is your Integrity?
Judging by research I have been doing recently, Makro has the tendency of providing poor service (in relation to extended warranty clients), delays in repairs, difficulties in getting their claims processed & dissatisfaction with the quality of service provided.
Again I ask, WHY DO YOU MARKET A SERVICE YOU CLEARLY CANNOT UPHOLD!!!
Then you have the audacity to respond with your scripted responses as if I am stupid enough to believe that you actually care about us, THE CUSTOMER.
I expect confirmation FROM YOUR COMPLAINTS DEPT that my complaint has been received and I EXPECT a solution by COB 15 July 2025.
MM
Mishka M's update10 Jul 2025, 10:37
Reviewer Update
These scripted responses I keep getting are just an absolute insult to me, as a customer.
If Makro was so dedicated to to providing great Customer Service to their Customers, why is it that when I sent your Customer Service a request to log my complaint, NO FEEDBACK was given? No acknowledgement of complaint being logged.
As far as what I can see is that my complaint, my frustration & disappointment, means absolutely nothing.
Where is your Integrity?
Judging by research I have been doing recently, Makro has the tendency of providing poor service (in relation to extended warranty clients), delays in repairs, difficulties in getting their claims processed & dissatisfaction with the quality of service provided.
Again I ask, WHY DO YOU MARKET A SERVICE YOU CLEARLY CANNOT UPHOLD!!!
Then you have the audacity to respond with your scripted responses as if I am stupid enough to believe that you actually care about us, THE CUSTOMER.
I expect confirmation FROM YOUR COMPLAINTS DEPT that my complaint has been received and I EXPECT a solution by COB 15 July 2025.
If Makro was so dedicated to to providing great Customer Service to their Customers, why is it that when I sent your Customer Service a request to log my complaint, NO FEEDBACK was given? No acknowledgement of complaint being logged.
As far as what I can see is that my complaint, my frustration & disappointment, means absolutely nothing.
Where is your Integrity?
Judging by research I have been doing recently, Makro has the tendency of providing poor service (in relation to extended warranty clients), delays in repairs, difficulties in getting their claims processed & dissatisfaction with the quality of service provided.
Again I ask, WHY DO YOU MARKET A SERVICE YOU CLEARLY CANNOT UPHOLD!!!
Then you have the audacity to respond with your scripted responses as if I am stupid enough to believe that you actually care about us, THE CUSTOMER.
I expect confirmation FROM YOUR COMPLAINTS DEPT that my complaint has been received and I EXPECT a solution by COB 15 July 2025.