LS
Lester S
1 reviews | Active since Feb 2018
13 Dec 2024, 12:01
Poor service from Makro. Wasting my time.
I ordered an executive desk from MAKRO ONLINE and the description clearly states ‘Pre-assembled’. On Tuesday the Courier guy attempts to deliver the order in 4 boxes. I did not accept the order. The next day I get an email from MAKRO and the COURIER Guy stating the order was delivered. WHO has the desk? After calls for the last few days and numerous emails, I get a tenuous response from Makro stating that I must log a return. How do I log a return for something I did not receive? Really!!!!
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Replies (1)LS
Lester S's updateReviewer Update
30 Dec 2024, 11:21Makro, it’s the 30 December, and still the order has not been collected or replaced with a ‘Pre-assembled’ desk. I have been attempting to sort this out since the 12th December with Reference numbers 476259, ***, ***.
This is FALSE ADVERTISING when you state ‘Pre-Assembled’ and you are DECEIVING customers.
Your call centre staff have the audacity to ask me to assemble it myself, and on my first call the consultant ask me to ask the courier guy if he can assemble the desk.
Unacceptable.
Tenuous, generic responses.
Please have this matter resolved as it is wasting my time.
This is FALSE ADVERTISING when you state ‘Pre-Assembled’ and you are DECEIVING customers.
Your call centre staff have the audacity to ask me to assemble it myself, and on my first call the consultant ask me to ask the courier guy if he can assemble the desk.
Unacceptable.
Tenuous, generic responses.
Please have this matter resolved as it is wasting my time.
LS
Lester S's update30 Dec 2024, 11:21
Reviewer Update
Makro, it’s the 30 December, and still the order has not been collected or replaced with a ‘Pre-assembled’ desk. I have been attempting to sort this out since the 12th December with Reference numbers 476259, ***, ***.
This is FALSE ADVERTISING when you state ‘Pre-Assembled’ and you are DECEIVING customers.
Your call centre staff have the audacity to ask me to assemble it myself, and on my first call the consultant ask me to ask the courier guy if he can assemble the desk.
Unacceptable.
Tenuous, generic responses.
Please have this matter resolved as it is wasting my time.
This is FALSE ADVERTISING when you state ‘Pre-Assembled’ and you are DECEIVING customers.
Your call centre staff have the audacity to ask me to assemble it myself, and on my first call the consultant ask me to ask the courier guy if he can assemble the desk.
Unacceptable.
Tenuous, generic responses.
Please have this matter resolved as it is wasting my time.