poor service from MAKRO SLIVERLAKES

I am writing to express my ongoing concern regarding the refund process for my order placed with Makro. My initial request for a refund was made on June 3, 2026, due to an issue with the incorrect address associated with my order.

To summarize my situation:

- I reside in Mamelodi, but my order was incorrectly set for collection in Woodmead, JHB. - Despite my request for a full refund of R1500, I have only received R600 to date, distributed over three separate amounts. - I have been informed that Makro Silverlakes is cancelling my order item by item, although I paid the full amount on May 31, 2026. - As of today, June 11, 2026, I am still awaiting the outstanding balance of R900, which I have been told is not being refunded.

It has been quite challenging to navigate this situation, and I feel as though I am being moved from one point to another without a clear resolution.

I would greatly appreciate your immediate attention to this matter to expedite my refund