POOR SERVICE FROM MAKRO SA ONLINE

On 27 January I ordered a 50m Gardena classic hosepipe online with Makro South Africa. Order no. MAK***. The supplier was a third party. On 29 January I received an email from Makro advising that the order was packed. On 4 February I was advised by Charlotte at Makro that the order was with the courier and delivery would be between 7 and 10 February. I was then told that there was a problem with the supplier and that the order had been cancelled and I would be refunded. So after the BLATANT LIES that the order was with the courier, I am told the order is cancelled. I contacted them and told them their problems with the supplier is not my problem and that I wanted a hosepipe at the price I paid. They are still selling the 50m Gardena hosepipe, although at a higher price now, so I would expect them to send me one, and take the loss! But NO, they simply send a stock standard response that the order is cancelled and I will be refunded. SHOCKING service from Makro online. And when I asked for contact details of management, I simply get no response, hence my complaint here. Typical attitude from a large corporation that does not care.