POOR SERVICE FROM MAKRO ONLINE STORE

We purchased items to the value of R63 000 from the Makro online store, and received the items on 9 December 2023.

Upon opening the various boxes, we noticed that box of the Pool Table and the pool table was damaged. We took out a video and pics of the damaged item and forwarded it to Makro a few days later.

We requested that the damaged item to fetched and replaced.

We have reached out to Makro on numerous occasions, and to date we have made 31 CALLS to Makro (I have a copy of my call logs), to no avail.

We have been promised time and again that the items will be fetched and replaced...to no avail.

We were promised that a manager will return our calls, but that only happened on one occasion, with no resolve.

The damaged item is still with us. In desperation, on 9 January 2024, we requested that the item be collected and that we get a refund. We're still waiting for someone to get back to us (we made 4 calls to the call centre today, but no one can give us an answer other than to say "we're waiting for an answer from management".

We've never received such terrible service from a service provider..ever..let alone a national such as Makro.