1 reviews | Active since Jul 2019
Poor service from Makro online store
If there was a zero star I would give it. Spent the whole day being sent from pillar to post. I orderd a DEFY fridge online or R17 0000 on 21 June 2019 , the expected delivery date was 12/07/2019. Despite numerous calls to their callcentre and being assured the order would be delivered before 5 pm today, that promise was not fulfilled. After all of that they tell me they dont have stock, why sell something you don't have? Why keep a customer waiting 21 long days when you know you have no stock. Would it not be common courtesy to call the customer and advise there is no stock way before the order is due for delivery? I'm absolutely disgusted and disappointed by your service. Clearly your online platform is not working.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We will contact the necessary department managers to assist and revert with a resolution. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We will contact the necessary department managers to assist and revert with a resolution. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team