Poor service from Makro Online South Africa

After 3 months + 22 days no delivery, online order 6 November 2019. 1. Hi Rika, thank you for bringing this matter to our attention and we would like to apologize for the inconvenience that has been caused. Kindly forward us your MAK order number and contact details. 12/24/19 2. Hi Rika, hope that you are well? Please be so kind and advise if your have received your goods. 12/28/19 3. Hi Rika, please note that we have since escalated this matter and that our tema is working to have this matter resolved in a timely manner. We humbly apologize for the delays and that we will revert once an update has been provided. Jan. 6/2020 4. Hi Rika, please note that we are following up on this matter. We will revert the moment feedback has been provided. Thank you for your patience. Jan. 7/2020 Hi Rika, hope that you are well? This is just a courtesy follow up to find out if your have received your order as yet. Jan 10/2020 5. Hi Rika, apologies for the delayed response. Kindly note that our team is working hard on getting feedback regarding your query, however we making sure that this matter will be resolved. Thank you for your patience in the meantime. Jan 15/2020 6. Jan 29 / 2020 Hi Rika, we are following up with the courier team to find out exactly when you are going to receive your order and that we will revert once an update has been provided. 7. Feb 21/2020 Hi Rika, thank you so much for your patience. Please note that we have contacted the courier team and that they gave advised that the order was delivered on 08 January 2020 at 08:30 and was signed for by a Bernedine Botes. 8. In Kleinzee, Noord Kaap woon geen so 'n persoon nie. Which address? We don't know a Bernedine Botes? Why by Botes and not Goosen? Kleinzee? Courier firm and address of Bernedine Botes 9. Hi Rika, please confirm your MAK order number once again.