Poor service from Makro online shopping

I order a DSTV decoder online last week. Payment deduction went off my bank account within 2 days. Delivery was estimated to be yesterday. 12/02/2019. When I check online it order keeps telling me “order in process, awating payment” . I contacted the makro online number twice, second call took almost a half an hour, both times I was promised that, someone will phone me back with an answer asap. Nobody has phones me back. I also sent two emails, inquiring about the order, but also have not received an answer back. I think that is very poor service from Makro, something I’m not used to from them. The order no is MAK ********** .