Poor service from makro: online purchase

Good day First name: Lilly Ndhlovu Email address: ***

Message: Orders No: MAK*** For such a big and reputable company, I'm so disappointed. I ordered a free frost but received a frost fridge. since the 29th July 2024 been waiting to be assisted. On the 12 August I was advised by Simphiwe Gama to sent a screen shot of the item and advise on my availability for item to be collected. I have since been waiting , no communication from her or anyone at customer service nor support department. Had to throw away food as I now have no fridge What happens in my world with no fridge?How am I being assisted as a customer? Weather is getting warmer and unable to buy groceries that require fridge as I don't have storage. Its been long enough now, may I get a way forward.