Poor service from Makro online ordering

Very disappointed with Makro online ordering. I am now waiting over two weeks for a refund due to an item that is out of stock. It was my first time to try the Makro online ordering and will be my last. I didn't expect such poor service from Makro. I am still waiting for my refund they keep extending the time frame as to when they are going to refund it. I also had to phone to follow up on when one of the other items will be delivered after numerous email communications with no avail.