POOR SERVICE FROM MAKRO ONLINE

I ORDER A GAMING RACER X CHAIR ON THE 2 SEPTEMBER 2019 FOR MY SONS BIRTHDAY. THE AMOUNT OF R2940 WENT OFF THE 3 SEPTEMBER 2019 OUT MY BANK ACCOUNT. MY ORDER SHOWED THE CHAIR WILL BE DELIVERD ON THE 9 SEPTEMBER 2019 ON SATERDAY THE 7 SEPTEMBER 2019 I WENT AND CHECK ON MY ORDER ON MAKRO ONLINE AND IT SHOWS THAT MY ORDER IS WAITING ON PAYMENT. I THEN DID EMAIL MY PROOF OF PAYMENT TO *** AND TILL NOW I DID NOT RECEIVED ANY FEEDBACK FROM THEM THIS MORNING 9 SEPTEMBER 2019 I SEND ANOTHER EMAIL TO *** ASKING THEM ABOUT MY ORDER, NO ONE REPLYED I THEN PHONED THEM BEFORE 13.00 ASKING THEM ABOUT MY DELIVERY. THE GUY TO ME THERE IS A DELAYED IN THE DELIVERY BECAUSE THEY ARE WAITING FOR STOCK. I ASKED THEN HOW LONG MUST I THEN WAIT FOR THE CHAIR BECAUSE IT WAS MY SONS BIRTHDAY PRENSENT. SO THE GUY TOLD MET TO HOLD THE LINE.. AFTER A FEW MINUTES HE SAID THE SUPPLIER TOLD HIM THEY ARE OUT OF STOCK AND WILL NOT BE GETTING MORE OF THE CHAIR IN. SO THE GUY TOLD ME HE WOULD PUT IN A REQUEST FOR A REFUND AND I MUST WAIT FOR 7-14 WORKING DAYS FOR MY MONEY TO BE BACK IN MY ACCOUNT.

NOW I WANT TO KNOW WHY MUST I WAIT SO LONG FOR MY REFUND, I MUST SEARCH AND ORDER A NEW CHAIR FOR MY SON AND WHY IF THEY TOOKED MY MONEY WHY DIDNT THEY CONTACT ME AND TOLD ME THEY WERE OUT OF STOCK AND WHY DO THEY ADVERTISE PRODUCTS THAT ARE NOT AVAILABLE

THANKS HENRIKE LIEBENBERG