Poor service from Makro online

I bought an item online. Payment made on 28 November. The delivery was supposed to be on 29 November. I was then told that the driver got hijacked. I called Makro Customer care multiple times, they do not give me answers. On Sunday 7 December, I decided to go to Makro Wonderboom to get answers. I was told there was no stock. They expected stock on Wednesday 10 December and delivery would be on 11 December (today). On Tuesday 9 December, Makro Complains department called me and assured me to receive my order on 10 December. My order was not delivered yesterday. I called the store and told them I have not received confirmation that my order will be delivered today, they tell me they still don't have stock. It's been two weeks and Makro is full of stories and my order has still not been delivered.