Poor service from Makro Online

Item: Makro
Rating: 1
Author: Adele L

On 17 March I placed an order for 2 bottles of alcohol to be delivered at one of their lockers. As it was a chaotic time pre-lockdown, I understood that it was not delivered before the lockdown. After Level 3 lockdown started, I however expected my order to be delivered - but nothing. I have sent emails which go unanswered, phoned their customer service line, who said they will contact me and have since sent another 2 emails, which still have not been answered. I am also unable to get a refund as the order is being "processed" - for more. 3 months now!!!

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 13:34

Good day Adele,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 13:34

Official