Poor service from Makro Online

I am very dissapointed with the service i received from Makro Online , I did an online purchase on the 05th April and they promised that the goods will be delivered by the 16th April , today is the 25 and i have not received the goods ,i called them 6 times and no one could assist, i called them 1st time to enquire and was told that there was a delay , i called the 2nd time was told that the goods were damaged on the way to be delivered i called again spoke to the guy by the name of Martin and who told me that there was a problem with my delivery and he referred my query to a lady Mapule , Mapule told him that she will investigate and come back to me , she sis not call me. I called again for the 4th time was told the same story my order is ready to be delivered, i called today insisted to Speak to Martin again who denied ever speaking to me and said he will speak to Mapule again to find out what is the delay and the answer is still the same. Why Makro online put a timeline but fail to deliver as promised on their online system. Their consultalnts are useless as they fail to expalined why the order is delayed , rather tell me the truth so that i can make an informed decision. I am still waiting for my order and if i dont receive it today i want my money back. It costs money to keep on following up and no one bothers to call back to give and update.