HP
Harold P
1 reviews | Active since Sept 2018
15 Apr 2019, 15:42
Poor service from Makro online
I ordered a product from Makro online on the 7th April 2019. They confirmed the order (MAK ********** ) the same day. The product was supposed to be delivered on Friday the 12th April 2019. Since nobody contacted me for the delivery, I phoned the contact centre on the 15th April only to find out that they are still not ready to ship the product. They could not give me any reason for the delay. I will not order from Makro online in the future.
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Makro's replyOfficial
16 Apr 2019, 08:17Good day Harold,
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online department.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online department.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Makro's reply16 Apr 2019, 08:17
Official
Good day Harold,
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online department.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online department.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team