Poor service from Makro Online

Ordered groceries and household items online for the first time from Makro and it was a poor experience. They delivered the wrong items, packaging was damaged. Did not substitute “on special” items, so I was penalised for them not having stock of a specific variant. Out of stock item was magically in stock when I logged out and logged back in. The call centre manager, Katlego, was more argumentative than helpful and said that there would be an exchange of the incorrect items done the next day, via courier, it’s three days later and after calls to their helpline, still nothing.