Poor Service from Makro (Massmart)

Order: MAK*** On the 26th of November 2021, I placed an order for a washing machine with the Makro online. The promise from Makro is service delivery of 3-7 days. I have been calling and sending an email requesting updates regarding the order. It is the 10 December 2021, I was informed by Makro Agent that it would be delivered on the 10th.December. Today is the 13th of Dec, after my call, I am told that they are preparing the order, I have never thought that Makfo would lie to their clients so much. I must say the service that one has received is very disturbing without any communication from the Makro online regarding the services. According to the application the order was packed on the 28th Nov-21, that’s the end of Order Tracking.