Poor service from Makro in regard of a faulty product.

I purchased a Hug Bug Pro Pool Cleaner on 2 November 2021 at Makro Online. By the end of February 2022. The item was not functioning as before, getting stuck and not doing a 180 degree turn but 270 degrees.

I logged a request for a return for a replacement online. On 28 February I received an email that said I should take the item to our local Makro in PE for insepection. I did this on 1 March. The product was then sent for repair to Kreepy Krawly. I received the item on 30 March 2022. Still not working as before. I returned it again on 31 March 2022. It was then repaired again. Received back on 4 April 2022. Still not functioning as originally.

Makro wants me to deal directly with Kreepy Krawly and it seems they want to remove themselves from the situation and responsibility. I think this is unfair practice and ridiculous.

The product was now send for repairs twice. I have requested multiple times for the item to just be replaced with a new one.

I am now going to request a refund in terms of section 56 of the Consumer Protection Act as the device was faulty within 6months of purchase and the item was now sent for repair twice. It almost appears as though they are using delay tactics on purpose.

It seems that retailers dont want to accept their responsibility in terms of returns and refunds these days.