1 reviews | Active since Jul 2016
Poor service from Makro-Hisense is not a reliable brand
I bought a Hisense fridge at Makro via online. Fisrtly the delivery date was not scheduled as I received a call from couriers telling me they are at the gate while I was at work. The fridge does not work, it does not get cold. I had to log a call and send a mail to the customer care department. I was advised that the matter will be escalated and a technician will come through in 3 to 5 days, meanwhile my food is rotting away. Today (4th of June) I received a mail saying that a technician will come on Wednesday the 9th, it is ridiculous to expect me to spend another weekend with a brand new Fridge that is not working. Your apologies will not replace the food that I had to discard as a result of this inconvenience. I DONT EVEN TRUST THIS HISENSE BRAND ANYMORE AND FIXING OR REPLACING IT IS NOT AN OPTION.
The assessment was done today,which indicate that there is a fault with the compressor. I request for this fridge to be returned and get me a full refund. Riversands is not taking calls.
Please resolve this issue and dont try to bully me into keeping a faulty fridge. I said that I will not accept a fixed one, I did not buy a second hand fridge.Worst of all the job card says I bought the fridge from Makro on 21 Jan 2021 but this was bought on 22 May 2021
The assessment was done today,which indicate that there is a fault with the compressor. I request for this fridge to be returned and get me a full refund. Riversands is not taking calls.
Please resolve this issue and dont try to bully me into keeping a faulty fridge. I said that I will not accept a fixed one, I did not buy a second hand fridge.Worst of all the job card says I bought the fridge from Makro on 21 Jan 2021 but this was bought on 22 May 2021