Poor Service from Makro Cape Gate - Returns Department

I've purchased a Karcher Foam Nozzle from Makro Cape Gate in October 2023. After the 1st use of the item, I could not use it again. I took it back to Makro and they advised that they would need to send the item back to the supplier to check. After numerous of follow ups from my side , I was informed that Karcher will repair the item BUT I would need to pay for the repairs and if not then a rejection fee will also applies !!! So where is the 2 year warranty on their products as per their policy ?? This is a factory fault, because the unit does not want to fit into the pressure washer due to the yellow piece of the foam nozzle staying behind in the pressure washer. Which can cause damage to the pressure washer itself. Until today , 20th November 2023 NO FURTHER RESPONSE RECEIVED FROM Karcher or Makro as to when I will be refunded or the item will be swopped with a new foam nozzle. This is such bad service , and I will NEVER buy any Karcher products due to this poor service. Also I've been waiting on Keenan and Athandiwe to get back to me on this, sending emails daily with just no response. I want my money back immediately , because I've paid for an item which faulty and will not loose that money due to this outrages poor service from Makro.