POOR SERVICE FROM MAKRO

AFTER BUYING A PRAM FROM MAKRO ONLINE THAT WAS RECEIVED IMCOMPLETE CLAMP NOT ON WHEEL I AM TOLD THE BELOW I AM LIVID AAND WILL NEVER BUY ANYTHING FROM THEM AGAIN POOR SERVICE THERE EMPLOYEES DO NOT EVEN KNOW WHAT THERE TERMS AND CONDITIONS ARE PRAM IS JUST OVER 6 MONTHS OLD AND NOW I WASTED R3600 ON SOMETHING I CAN NOT EVEN USE. THIS IS A HEALTH RISK TO MY BABY WE CAN NOT EVEN USE THE PRAM!!!

LOOK AT THERE RESPONSE BELOW PATHETIC SERVICE

Dear Jacketta,

Thank you for your email, and I’m truly sorry to hear about your experience. We completely understand how upsetting this must be, especially when it involves something as important as your baby’s pram.

Please accept our sincerest apologies for the delay in communication and the inconvenience caused. We acknowledge your frustration and truly regret that this matter has not been resolved to your satisfaction.

After carefully reviewing your request, we regret to inform you that the item is not eligible for return in terms of our returns policy. We understand this is not the outcome you were hoping for, and we genuinely sympathize with your situation.

If there is anything further we can assist with, please do not hesitate to reach out. Once again, we sincerely apologize for the inconvenience and thank you for bringing this matter to our attention.

Kind regards,