Poor service from Makro and Samsung

Pathetic after-sales service from Makro

I bought a Samsung washing machine from Makro with an extended warranty. On Sunday last week, the machine failed to switch on.

It has been 10 days since we contacted Makro for assistance and to date, no one has attended the machine. And mind you we've contacted them several times

Is this pathetic after-sales service we get from Makro? they don't even have the decency to call us back with feedback no matter how many times you call them. How many times will your call center log a dispute on the same appliance, As far as I am concerned Makro took on the responsibility to sell Samsung appliances and it is their duty to follow up and ensure my machine is fixed? Each time one calls the customer care they apologize profusely but all the apologies in the world won't get that machine to work. They have passed the buck onto us to contact Samsung and Samsung give us the run around as well.

It is very easy to take people's money and then ask them to take extended warantees but when the time comes to live up to their side of the agreement then the customer is made to suffer and beg for assistance. What is even worse if you ask to speak to a manager they will never put you thro to one ..so exactly who is controlling the call center???

I live in Middleburg Mpumalanga and apparently the Samsung technicians only visit places like Middleburg once a week. And that is what the technician told us.. So maybe Makro should put up a sign to advise customer like us not to bu such appliances as the technicians can hardly come tot areas like Mpumalanga

I have a family of 5 ...SO who should I send my laundry bill to Makro or Samsung!!