Poor service from Makro and Panaservice

Extended warranty on appliances is a waste of time. Logged a call with Makro call Centre on the 30 March 2019 regarding my faulty Samsung front loading washing machine. I hear nothing until the 4th of April when I call to query. Call Centre says that the case is with Makro head office. Call Makro head office to be told that they have no record of my claim. Eventually after a good 20 minutes on the phone, their service provider Panaservice will come out to assess the machine. They arrived at 7:30pm on Friday the 05th April to assess stating that it is the drain pump that's faulty and the part needs to be replaced. It is now the 15th of April and I still do not have a functioning machine. They have never called me once to provide feedback. I called them to find out what is going on and they say that the lead time for the part is 5 to 7 working days. This is strange for a part which is available off the shelf. Between Makro and Panaservice, it is obvious that they have no clue about customer service while someone gets rich in the background. When you speak to the Panaservice agents, there is no sense of urgency and it's as if they are doing you a favor. This while I have paid for a service that is non existent. Absolutely pathetic service. Save the money and pay for someone to fix it privately.