Poor Service from Makro Agent

Dear Makro Customer Service Team,

I am writing to express my disappointment and frustration with the service I received from one of your agents on 09/02/2025 between 10:00 and 10:30 at Makro Wonderboom. The agent's name was Aluwane Mahlangu, and her lack of interest in assisting me was appalling.

I visited the store with the intention of opening an Individula stokvel account/to inquire about individual stokvel account. However, the agent seemed completely uninterested in helping me. Despite my efforts to engage them, She did not even respond when greeted as I entered the room she was busy on her phone that other lady busy eating unsatisfactory, e.g., didn't respond to my questions, didn't offer any solutions, she literally did not show any interest I then walked out to the office opposite where I was assisted by the lady named Mpho if memory serves me correct.

I was expecting a higher level of service from Makro, especially considering the company's reputation for excellence. Unfortunately, my experience fell far short of my expectations.

To resolve this issue, I would appreciate it if you could:

- Look into this matter and take necessary steps to ensure that your agents provide better service in the future. - Provide additional training to your agents on the importance of customer service and how to handle customer inquiries effectively.

I hope that you will take my complaint seriously and take prompt action to address the issue. I look forward to hearing from you soon.