Poor service from makro aftersales (Ryobi)

I had purchased a Ryobi 115mm angle grinder from makro springfield just under 1 month ago and the unit has just malfunctioned. I took it today to the store returns and was told to take it to a supplier. I then proceeded to the supplier repair center and was told this would take 14 days to asses ???? how is this possible as I purchased this item from makro store and they do not honor the repair or warranty period. I have just started a wood working business and have only used the item 3 not more than 2 min per time. I am well aware of how to use power tool as i have been in industry for many years. How are we suppose to run and continue with orders if we do not have equipment to use. This is a huge blow and devastating to my small business. I would not recommend to purchase tolls from Makro as you will be given the run around. Can a representative from Makro or Ryobi contact me asap to find a way forward Please treat as urgent as this is causing loss of income and business URGENT URGENT