Poor service from Makro

I’ve purchased an electric scooter from Makro. The order was delivered incomplete. Silicone cover and silicone lcd cover was not included as per app.. Product of inferior quality My kids rode the item a few time maybe an hour and the tyres were already getting smooth .. The back fender broke of while kids were riding .. A return was logged within 24hours of receiving the item .. Makros third party supplier keeps rejecting the return .. Makro is of no assistance .. everytime I call i have to explain what happened . I get told that it’s been escalated to relevant departments but no feedback .. Every time I call I have to speak to different consultant. And it’s unfair as nothings being resolved. No manager calls No emails to see the progress Nothing