Poor Service from Makro

I recently placed an online order with Makro for a standing mirror, which unfortunately arrived shattered upon delivery. I contacted Makro customer service immediately, and they instructed me to also log a return request through the app, assuring me that the issue would be resolved.

However, two weeks have passed since then, and I have yet to receive any updates or communication from Makro regarding the exchange of my damaged mirror. I have even followed up with two separate inquiries, both of which were met with promises to investigate, but no concrete resolution or timeframe for the exchange has been provided. This lack of communication and delayed resolution constitutes extremely poor customer service from Makro.