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Suaifa M

1 reviews | Active since Jul 2023

03 Aug 2023, 08:25

Poor Service From Makro

Firstly I have Purchased a few items for the next day pick up within 24 Hours, it's now going to 72 hours and I have not yet received any updates on my items. I have called makro pick up customer service and the lady then told me my package is at the Makro Cornubia Warehouse waiting to be picked up for delivery. My package was not supposed to be delivered in the first place. What is really happening with purchasing online. What kind of service is this.

Secondly last month I purchased online for delivery as well and makro took 10 days to tell me there is no stock of the product only after I called. They then only refunded me way after 2 weeks of the initial purchase.

Thirdly I purchased a Bag of Cat food once before for collection, however when I picked up my package and opened it at home it had a case of dog food.

Please explain to me what kind of service is this.

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Replies (2)
SM
Suaifa M's update03 Aug 2023, 15:04
Reviewer Update
I am looking forward to having you guys provide a solution and assist me with the above mentioned issues. It's disappointing that we as customers have to have poor service delivery from using the makro online platform. I will await a response for you guys.
SM
Suaifa M's update07 Aug 2023, 14:26
Reviewer Update
It is now 7 days and I have not received my package of everyday necessities from makro. The click and collect supposed to be collection within 24 hours it is now a week gone by. No feedback or anything of what is happening with my package. How can a package be delayed by 7 days without an answer or reason. I am disappointed makro, your online service has gone from bad to worse.