JC
Johan C
1 reviews | Active since Sept 2017
23 Jul 2019, 10:27
Poor Service from Makro
I bought a washing machine with Makro online on 09/07. Delivered was confirmed and scheduled for 16/07 which did not happen. They did not even call me to explain that it will not happen. Until today I still did not receive the machine even after several emails and phone calls to Makro. All you get is empty promises that they will phone me back but they never do. I have to use my own airtime and data to phone and follow up with them, they do nothing. Now it is going to be a struggle to get my money refunded.
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Replies (2)
Makro's replyOfficial
23 Jul 2019, 11:52Good day Johan,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply23 Jul 2019, 11:52
Official
Good day Johan,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
JC
Johan C's updateReviewer Update
23 Jul 2019, 18:32Good Evening
I am so tired of this poor service from Makro.
The machine was delivered today without any communication from Makro, they were lucky to find my wife at home before she left for work again. Now when I opened the machine it has a huge dent in the side. See the pictures attached.
I want a new machine or my money back before close of business tomorrow 24/07/2019. This has been the worst service I have ever received from company. Makro's no care attitude towards its customers is disgusting to say the least. There has been no service or communication from Marko.
I await your reply.
Regards
Johan Coetzee
I am so tired of this poor service from Makro.
The machine was delivered today without any communication from Makro, they were lucky to find my wife at home before she left for work again. Now when I opened the machine it has a huge dent in the side. See the pictures attached.
I want a new machine or my money back before close of business tomorrow 24/07/2019. This has been the worst service I have ever received from company. Makro's no care attitude towards its customers is disgusting to say the least. There has been no service or communication from Marko.
I await your reply.
Regards
Johan Coetzee
JC
Johan C's update23 Jul 2019, 18:32
Reviewer Update
Good Evening
I am so tired of this poor service from Makro.
The machine was delivered today without any communication from Makro, they were lucky to find my wife at home before she left for work again. Now when I opened the machine it has a huge dent in the side. See the pictures attached.
I want a new machine or my money back before close of business tomorrow 24/07/2019. This has been the worst service I have ever received from company. Makro's no care attitude towards its customers is disgusting to say the least. There has been no service or communication from Marko.
I await your reply.
Regards
Johan Coetzee
I am so tired of this poor service from Makro.
The machine was delivered today without any communication from Makro, they were lucky to find my wife at home before she left for work again. Now when I opened the machine it has a huge dent in the side. See the pictures attached.
I want a new machine or my money back before close of business tomorrow 24/07/2019. This has been the worst service I have ever received from company. Makro's no care attitude towards its customers is disgusting to say the least. There has been no service or communication from Marko.
I await your reply.
Regards
Johan Coetzee