Poor Service from Makro

On Tuesday 2022-02-08 we phoned this number Makro number *** and we spoke to a lady and we expalained to her that our Double Door Hisense Fridge was not getting cold anymore. So it was still under warranty according to the purchase slip, she then asked me to provide the Model no which is RD-60WC4SZB/CLA1 an Serial 1B0458Z00009BFACKS70056. She then informed us that she has logged a call for us Reference no is *** then it shoul take 3 to 4 working days before the Technician arrive to our Door step. We then informed her that we request that she states on the call logged we have a 5 months old baby therefore food will be spoiled in the fridge, she then said they will wait for Hisense to contact us on wen will they come. So days went an no Call we received from anyone, Then on monday 2022-02-14 we phoned the store and we were told that they will have to log another Call for us of which we will have to wait for another 3to4 working days, ALL THE FOOD WE HAD IN THE FRIDGE WAS THROWN AWAY BECAUSE IT WAS SPOILED MY KIDS HAVE TO EAT TAKE AWAYS BECAUSE A MAKRO STORE IS WAITING FOR HISENSE TO CONTACT THEM. The service we got is very poor and the staff Makro has on the other side of the phone on the number I provided above Zero rating, am stucked with a fridge that has warranty but no assistance to be rendered.its a very bad experience I have with Makro and will not refer anyone from my family nor friends to make u business with makro. My wife can not prepare good food for our 5 month old baby an a 5 year old .I will escalate further to Consumer protection for this mess.